DELIVERY TERMS
Delivery price
Purchase delivery price - 5 Eur.
Pick up from Samsonite store is free.
Delivery of goods
Goods are delivered throughout Estonia. If Your ordered item is in stock we will delivered within 1-7 business days. If Your ordered item is not in stock, we will contact and inform You, that the delivery may take longer. Maximum delivery time should not exceed 3 weeks. On the day of delivery, the courier will contact You by phone, and deliver the goods to Your address at 8:00-18:00 workdays.
Pick up from Samsonite store
You can pick up items at one of Samsonite stores, address we will send to you email.
When picking up the goods, we will ask You to provide a personal itdentity document.
*If You have any questions about the delivery please e-mail us: e-pood@samsonite.ee
Payment methods:
E-banking – You will be able to make payments using the electronic banking systems of all major Lithuanian banks through the payment platform www.paysera.lt.
By Bank transfer – You will be able to pay by bank transfer with the requisites*.
Payment card
* Requisites:
Seller OÜ "Osterode"
Company code: 10866433
VAT code: EE100761692
Address:Suur-Sõjamäe 4, Tallinn
Phone: (+372) 56 879 179
E-mail: e-pood@samsonite.ee
Account No. EE411010220203630225
Bank: SEB bank
Bank code: EEUHEE2X
RETURN PROCEDURE
The customer has the right to cancel the goods and return them within 14 days of receipt of the goods. In this case:
The product together with the packaging must not have lost the appearance and complete set The item may not be used or tried to use.
The client pays the return/shipping costs if a product is of a good quality. After receiving a defective product, the customer must contact the seller immediately by phone or e-mail and reconcile an exchange or return terms. In this case:
The item must be of a complete set.
The request to return purchased item, customer should send by e-mail: e-pood@samsonite.ee, filled Return form (which You can print here) and also enclosing it to registered package.